Orders, Shipping & Returns

 

Ordering

Due to the handmade nature of the work in this collection, variations, and imperfections will occur.  The jewelry that arrives to you, may differ from the photo listing.  Please note that this is the nature of handmade work.  If you should need more information about a piece, please email us and we will happily provide any details needed. Photos depict what a typical piece will look like for custom and made to order items. These orders are non-refundable and non-returnable.  Please note that the jewelry sold by 29 jewelry & co is intended for adult use only. 

Site Imagery:  Photos are taken to reflect each piece with as much accuracy as possible.  If more detailed information is needed about a specific piece, please email us to request specifics. Due to differences in lighting, and with computer monitors and mobile devices, there will be variations in the images that are viewed. 

Shipping:

Items will ship within 2-5 days from purchase for in stock items.  Please allow 5 to 10 business days for custom orders to be completed.  All purchases will be shipped via USPS first class mail with delivery confirmation.  Each piece comes in a ribbon wrapped box ready for gifting.  We do not refund lost or stolen packages nor are we responsible for items not received due to incorrect shipping addresses.  A 7% NJ sales tax will be charged for NJ residents.

USPS Ground — $5.95 flat rate
USPS Priority — $9.95 flat rate
Should you experience a delay or issue tracking the shipment, please contact us.

Return Policy:

We want you to be ultimately happy with your purchase.  If you are unsatisfied with your purchase, please contact us for a return authorization within 30 days of purchase for a store credit.  Items that are returned without prior email communication and notification will not be accepted and will be returned to the customer.  All items returned must be in the original packaging and in the condition as sent.  Custom orders are non-returnable and non-refundable as are earrings due to hygienic reasons.  Shipping and return postage will be the responsibility of the customer.  Gifts that are not custom orders may be exchanged for items of similar value.  

Custom Work: 

Please allow 7-14 days for custom orders to be completed.  Due to the nature of hand stamping metal, there will be slight imperfections and variations in the finished product.  We enjoy working with customers to create one of a kind pieces and for special occasions.  Please email us at twentyninejewelry@gmail.com to discuss custom orders. 

Repairs and Care Instructions: 

Each piece is carefully and meticulously handmade.  Due to the nature of this work, appropriate care should be taken to ensure continuous enjoyment of your jewelry for years to come.  To extend the life and wear of your jewelry, do not wear while in the shower, during strenuous activity, at the pool or beach or while working with or around chemicals. Vintage and raw brass and copper items will take on a natural patina and wear over time due to the untreated nature of the metals.  To polish, gently use a jewelry cloth to remove tarnish.  Never use jewelry cleaners as they will damage and erode the jewelry. Do not polish oxidized silver, as the oxidation will be damaged in the process.

 The gemstones used in the collection are natural and oftentimes raw in nature.  They will differ and vary in shape, size, color and clarity from the listing posted and in each piece that is made.  Inclusions and imperfections in the stones are part of the beauty of the raw nature of the stones used.  Cleaning agents, harsh polishing or ultrasonic cleaners should not be used with this work.

Repairs may be requested via email and may be requested only due to issues in craftsmanship.    These requests can be made within three months of the customer receiving the item.  There may be extra charges for repairs depending on the damage.  These prices will be sent to you once the extent of the damage has been assessed.  All shipping costs will be the responsibility of the customer.  Please email us to discuss the details and charges of the repair before receiving authorization in returning the item for repair. 

Sizing:

Bracelets and bangles will be made according to the standard sizing of 7 inches.  If you require a smaller or larger size, please contact us within 24 hours of placing your order with your required sizing.

Necklace lengths:

14 inches: will fall like a choker around the neck

16 inches: necklaces will fall around the base of the neck like a collar

18 inches: necklaces falls just below the throat at the collarbone

20 inches: necklaces falls a few inches below the collar bone and works well with plunging necklines

If you would like a 1.5 inch extender added to your necklace, please contact us with that request and we are happy to accommodate the addition to your necklace.

Ring Sizing:

The best way to figure out the size of the ring that your would like to order, is to go to a local jewelry store who can measure your finger. 

Prana Collection/Chakra Balancing:

Stones used in the Prana Collection are used to support mind, body and spirit and to balance the energy centers of the body.   Through the Indian traditions of yogic practice, meditation, and spirituality, are we able to further create more harmony and alignment in our chakra centers.  Chakra refers to wheels of spinning energy that lie within seven centers in the body.  When aligned, we are in balance, in harmony, and in a healthful and centered state.  This energy is called Prana or the life force, which keeps us mentally, physically, spiritually and emotionally vibrant.  When unbalanced, we may feel stressed or feel misaligned in mind, body and spirit.  Awareness of the imbalances in our bodies is key to understanding where we may need extra support and to fully live in a peaceful, connected and calm state and to fully embrace all that life offers us.

  • 1st or Root Chakra : Sits at the base of the spine/your tailbone. Is the center of basic survival, security, energy, passion. Helps us to feel grounded and represents our foundation.

  • 2nd or Sacral Chakra: Located two inches below your naval. Governs a sense of abundance, well-being, pleasure and sexuality. Governs emotions, sensuality, intimacy, creativity, vitality and self-love

  • 3rd or Solar Plexus Chakra: Located approximately three inches above your naval. Tied to our ability to be confident and in control of our lives. Governs self-worth, self-confidence, self-esteem, personal power. How we see ourselves in the world.

  • 4th or Heart Chakra: Located at your heart. Governs our ability to love. Love, joy and inner peace, divine love, compassion, truth and forgiveness are all tied in with the heart chakra.

  • 5th or Throat Chakra: Located at your throat. Governs communication, speaking one’s truth, expressing one’s needs and wants, self-expression of feelings and the truth.

  • 6th or Third Eye Chakra: Located in between the eyebrows. Governs intuition, imagination, wisdom and clairvoyance

  • 7th or Crown Chakra: Located at the top of your head. Governs spirituality, opens to a higher energy.

Proprietary Rights:

All images, designs and information on this site are the property of 29 jewelry and co and Sunita Patel.  Reproduction, duplication, copying, selling or reselling of work on this site is strictly prohibited.